Incidents reported on status page for Staircase AI https://status.staircase.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/b4eb2534a817a3d41fa9868a547c8e74.svg https://status.staircase.ai/ en https://status.staircase.ai/ Mon, 02 Feb 2026 18:19:23 +0000 https://status.staircase.ai/#21453d470b95a092e7b53636a563b1bcebccf3539b34a6124791e49491c2da69 Website recovered https://status.staircase.ai/ Mon, 02 Feb 2026 18:05:24 +0000 https://status.staircase.ai/#21453d470b95a092e7b53636a563b1bcebccf3539b34a6124791e49491c2da69 Website went down https://status.staircase.ai/ Tue, 20 Jan 2026 18:27:50 +0000 https://status.staircase.ai/#ba52e95f1c8fb6384cd067b033dd68a577a9962797d118da1edc2f6465cfaabe Website recovered https://status.staircase.ai/ Tue, 20 Jan 2026 18:10:16 +0000 https://status.staircase.ai/#ba52e95f1c8fb6384cd067b033dd68a577a9962797d118da1edc2f6465cfaabe Website went down https://status.staircase.ai/ Thu, 15 Jan 2026 19:48:52 +0000 https://status.staircase.ai/#c4f938a0e5ad3df233476ac69df827684c4ef29c3762943052d4e60e1e9b5ee1 Website recovered https://status.staircase.ai/ Thu, 15 Jan 2026 19:43:30 +0000 https://status.staircase.ai/#c4f938a0e5ad3df233476ac69df827684c4ef29c3762943052d4e60e1e9b5ee1 Website went down https://status.staircase.ai/ Thu, 08 Jan 2026 18:21:56 +0000 https://status.staircase.ai/#72cb081e25bf8a9b17aa066b4c5ba1500ca857b9c7dda7d71501f74e98a2de34 Website recovered https://status.staircase.ai/ Thu, 08 Jan 2026 18:12:53 +0000 https://status.staircase.ai/#72cb081e25bf8a9b17aa066b4c5ba1500ca857b9c7dda7d71501f74e98a2de34 Website went down https://status.staircase.ai/incident/771715 Mon, 22 Dec 2025 22:39:00 -0000 https://status.staircase.ai/incident/771715#759c99b10bab83558b73611fd14d6d0874d3dc3a2907dc396f7e2628d8403d65 The new Staircase Salesforce Connector is now available and recommended for all new connections. Existing connections will continue to work for now; see the Community post for details and documentation. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-faqs-29809 https://status.staircase.ai/incident/771715 Mon, 22 Dec 2025 22:39:00 -0000 https://status.staircase.ai/incident/771715#759c99b10bab83558b73611fd14d6d0874d3dc3a2907dc396f7e2628d8403d65 The new Staircase Salesforce Connector is now available and recommended for all new connections. Existing connections will continue to work for now; see the Community post for details and documentation. https://communities.gainsight.com/community-news-2/salesforce-security-advisory-faqs-29809 https://status.staircase.ai/ Mon, 22 Dec 2025 18:21:46 +0000 https://status.staircase.ai/#f252c47347ce33f3d02ded3ebe59ac903b3e5db45801f4cbd44e471b9055a0bd Website recovered https://status.staircase.ai/ Mon, 22 Dec 2025 18:12:59 +0000 https://status.staircase.ai/#f252c47347ce33f3d02ded3ebe59ac903b3e5db45801f4cbd44e471b9055a0bd Website went down https://status.staircase.ai/ Wed, 17 Dec 2025 18:21:54 +0000 https://status.staircase.ai/#548b49065959a0351f17ac6bdbe5a085360903855cc3ee787fad6ee7e98d880d Website recovered https://status.staircase.ai/ Wed, 17 Dec 2025 18:10:01 +0000 https://status.staircase.ai/#548b49065959a0351f17ac6bdbe5a085360903855cc3ee787fad6ee7e98d880d Website went down https://status.staircase.ai/ Fri, 12 Dec 2025 20:42:51 +0000 https://status.staircase.ai/#3504c9cedb718418c97242c7ee44f73dc3b545b8da6b6c179011418d9dbab46e Website recovered https://status.staircase.ai/ Fri, 12 Dec 2025 20:31:01 +0000 https://status.staircase.ai/#3504c9cedb718418c97242c7ee44f73dc3b545b8da6b6c179011418d9dbab46e Website went down https://status.staircase.ai/incident/771715 Wed, 10 Dec 2025 19:00:00 -0000 https://status.staircase.ai/incident/771715#a08fd77d800b241798fdb02d3aefadfcf8fd92fa774c2ad23e0dfa57d04d5b84 Salesforce integration is now operational again, allowing both CRM and Case data to be synced to Staircase. However, Slack and Gong.io integrations remain non-functional. https://status.staircase.ai/incident/771715 Wed, 10 Dec 2025 19:00:00 -0000 https://status.staircase.ai/incident/771715#a08fd77d800b241798fdb02d3aefadfcf8fd92fa774c2ad23e0dfa57d04d5b84 Salesforce integration is now operational again, allowing both CRM and Case data to be synced to Staircase. However, Slack and Gong.io integrations remain non-functional. https://status.staircase.ai/incident/771715 Tue, 02 Dec 2025 17:51:00 -0000 https://status.staircase.ai/incident/771715#771c42569d8a188d3fa83b0075e84f415b9d79c8c5d3f196be64a38bf1ae87cd The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf https://status.staircase.ai/incident/771715 Tue, 02 Dec 2025 17:51:00 -0000 https://status.staircase.ai/incident/771715#771c42569d8a188d3fa83b0075e84f415b9d79c8c5d3f196be64a38bf1ae87cd The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf https://status.staircase.ai/incident/771715 Thu, 27 Nov 2025 14:46:00 -0000 https://status.staircase.ai/incident/771715#0044344e639cf3bfb581cc2c6a5eeb349588a9b5f4c789edf098d71778de0d6c At this time, Staircase still cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. The Staircase Slack app is currently disabled; notifications to Slack are not sent, and messages from external connections are not tracked. Additionally, Staircase cannot retrieve call transcripts from Gong.io due to a precautionary step taken by Gong.io. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure, separate from other Gainsight products. We will post updates as they become available. https://status.staircase.ai/incident/771715 Thu, 27 Nov 2025 14:46:00 -0000 https://status.staircase.ai/incident/771715#0044344e639cf3bfb581cc2c6a5eeb349588a9b5f4c789edf098d71778de0d6c At this time, Staircase still cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. The Staircase Slack app is currently disabled; notifications to Slack are not sent, and messages from external connections are not tracked. Additionally, Staircase cannot retrieve call transcripts from Gong.io due to a precautionary step taken by Gong.io. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure, separate from other Gainsight products. We will post updates as they become available. https://status.staircase.ai/incident/771715 Mon, 24 Nov 2025 18:55:00 -0000 https://status.staircase.ai/incident/771715#4d31b275a49f13ce2a0f35c21ae208ff507b9977fecef54075c78e945bab0228 At this time, Staircase still cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. Additionally, Staircase cannot retrieve call transcripts from Gong.io due to a precautionary step taken by Gong.io. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure, separate from other Gainsight products. We will post updates as they become available. https://status.staircase.ai/incident/771715 Mon, 24 Nov 2025 18:55:00 -0000 https://status.staircase.ai/incident/771715#4d31b275a49f13ce2a0f35c21ae208ff507b9977fecef54075c78e945bab0228 At this time, Staircase still cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. Additionally, Staircase cannot retrieve call transcripts from Gong.io due to a precautionary step taken by Gong.io. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure, separate from other Gainsight products. We will post updates as they become available. https://status.staircase.ai/incident/771715 Sat, 22 Nov 2025 03:55:00 -0000 https://status.staircase.ai/incident/771715#f0de1f6c231cfe2caf6a74c31ea5018772c0d24a21a19da6407306177b74297f At this time, Staircase still cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure, separate from other Gainsight products. We will post updates as they become available. https://status.staircase.ai/incident/771715 Sat, 22 Nov 2025 03:55:00 -0000 https://status.staircase.ai/incident/771715#f0de1f6c231cfe2caf6a74c31ea5018772c0d24a21a19da6407306177b74297f At this time, Staircase still cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure, separate from other Gainsight products. We will post updates as they become available. https://status.staircase.ai/incident/771715 Fri, 21 Nov 2025 16:17:00 -0000 https://status.staircase.ai/incident/771715#2b079e1c4d86f5b82141281cef06c4dfc657e812d283c61762bfbfb27ec2c70f At this time, Staircase cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure , separate from other Gainsight products. https://status.staircase.ai/incident/771715 Fri, 21 Nov 2025 16:17:00 -0000 https://status.staircase.ai/incident/771715#2b079e1c4d86f5b82141281cef06c4dfc657e812d283c61762bfbfb27ec2c70f At this time, Staircase cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure , separate from other Gainsight products. https://status.staircase.ai/incident/769111 Tue, 18 Nov 2025 14:44:00 -0000 https://status.staircase.ai/incident/769111#eec94f5f6fd75d8b33ce845450ddba78c00febcd076fd78a23b13c746e57a26b A fix has been implemented by Cloudflare and services are back to normal. https://status.staircase.ai/incident/769111 Tue, 18 Nov 2025 14:29:00 -0000 https://status.staircase.ai/incident/769111#315ea0fabfa3a2231fd43f120cd19c1f09bc4fbb71b77eea961838e515f2e00c We are still observing issues with Cloudflare. We are closely monitoring the situation. https://status.staircase.ai/incident/769111 Tue, 18 Nov 2025 13:55:00 -0000 https://status.staircase.ai/incident/769111#63c4c949bb641fea79a32490901ba23bbd8665ee9924ea4cf423764487ab4234 We are investigating availability issue with Staircase application. https://status.staircase.ai/incident/117053 Sun, 11 Sep 2022 09:11:52 -0000 https://status.staircase.ai/incident/117053#3d53eee8f86f72be31b388d44dd4ae0cd870dd03351f2f843032e03f3c79f7ec Maintenance completed https://status.staircase.ai/incident/117053 Sun, 11 Sep 2022 08:54:00 -0000 https://status.staircase.ai/incident/117053#8dab263364ea1047b2371cc57751a35f20d24e0fef0648f5d42cb96a64506913 Upgrading the database to latest version https://status.staircase.ai/incident/117053 Sun, 11 Sep 2022 08:54:00 -0000 https://status.staircase.ai/incident/117053#8dab263364ea1047b2371cc57751a35f20d24e0fef0648f5d42cb96a64506913 Upgrading the database to latest version