Incidents reported on status page for Staircase AI https://status.staircase.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/b4eb2534a817a3d41fa9868a547c8e74.svg https://status.staircase.ai/ en https://status.staircase.ai/incident/771715 Tue, 02 Dec 2025 17:51:00 -0000 https://status.staircase.ai/incident/771715#771c42569d8a188d3fa83b0075e84f415b9d79c8c5d3f196be64a38bf1ae87cd The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf https://status.staircase.ai/incident/771715 Tue, 02 Dec 2025 17:51:00 -0000 https://status.staircase.ai/incident/771715#771c42569d8a188d3fa83b0075e84f415b9d79c8c5d3f196be64a38bf1ae87cd The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf https://status.staircase.ai/incident/771715 Thu, 27 Nov 2025 14:46:00 -0000 https://status.staircase.ai/incident/771715#0044344e639cf3bfb581cc2c6a5eeb349588a9b5f4c789edf098d71778de0d6c At this time, Staircase still cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. The Staircase Slack app is currently disabled; notifications to Slack are not sent, and messages from external connections are not tracked. Additionally, Staircase cannot retrieve call transcripts from Gong.io due to a precautionary step taken by Gong.io. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure, separate from other Gainsight products. We will post updates as they become available. https://status.staircase.ai/incident/771715 Thu, 27 Nov 2025 14:46:00 -0000 https://status.staircase.ai/incident/771715#0044344e639cf3bfb581cc2c6a5eeb349588a9b5f4c789edf098d71778de0d6c At this time, Staircase still cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. The Staircase Slack app is currently disabled; notifications to Slack are not sent, and messages from external connections are not tracked. Additionally, Staircase cannot retrieve call transcripts from Gong.io due to a precautionary step taken by Gong.io. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure, separate from other Gainsight products. We will post updates as they become available. https://status.staircase.ai/incident/771715 Mon, 24 Nov 2025 18:55:00 -0000 https://status.staircase.ai/incident/771715#4d31b275a49f13ce2a0f35c21ae208ff507b9977fecef54075c78e945bab0228 At this time, Staircase still cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. Additionally, Staircase cannot retrieve call transcripts from Gong.io due to a precautionary step taken by Gong.io. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure, separate from other Gainsight products. We will post updates as they become available. https://status.staircase.ai/incident/771715 Mon, 24 Nov 2025 18:55:00 -0000 https://status.staircase.ai/incident/771715#4d31b275a49f13ce2a0f35c21ae208ff507b9977fecef54075c78e945bab0228 At this time, Staircase still cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. Additionally, Staircase cannot retrieve call transcripts from Gong.io due to a precautionary step taken by Gong.io. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure, separate from other Gainsight products. We will post updates as they become available. https://status.staircase.ai/incident/771715 Sat, 22 Nov 2025 03:55:00 -0000 https://status.staircase.ai/incident/771715#f0de1f6c231cfe2caf6a74c31ea5018772c0d24a21a19da6407306177b74297f At this time, Staircase still cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure, separate from other Gainsight products. We will post updates as they become available. https://status.staircase.ai/incident/771715 Sat, 22 Nov 2025 03:55:00 -0000 https://status.staircase.ai/incident/771715#f0de1f6c231cfe2caf6a74c31ea5018772c0d24a21a19da6407306177b74297f At this time, Staircase still cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure, separate from other Gainsight products. We will post updates as they become available. https://status.staircase.ai/incident/771715 Fri, 21 Nov 2025 16:17:00 -0000 https://status.staircase.ai/incident/771715#2b079e1c4d86f5b82141281cef06c4dfc657e812d283c61762bfbfb27ec2c70f At this time, Staircase cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure , separate from other Gainsight products. https://status.staircase.ai/incident/771715 Fri, 21 Nov 2025 16:17:00 -0000 https://status.staircase.ai/incident/771715#2b079e1c4d86f5b82141281cef06c4dfc657e812d283c61762bfbfb27ec2c70f At this time, Staircase cannot read from or write data to Salesforce due to Salesforce’s ongoing investigation and associated connection restrictions. All other Staircase services are operating normally, including AI pipelines, notifications, and internal workflows. There is no indication of any breach or compromise to Staircase infrastructure. The Staircase platform runs on a completely isolated Infrastructure , separate from other Gainsight products. https://status.staircase.ai/incident/769111 Tue, 18 Nov 2025 14:44:00 -0000 https://status.staircase.ai/incident/769111#eec94f5f6fd75d8b33ce845450ddba78c00febcd076fd78a23b13c746e57a26b A fix has been implemented by Cloudflare and services are back to normal. https://status.staircase.ai/incident/769111 Tue, 18 Nov 2025 14:29:00 -0000 https://status.staircase.ai/incident/769111#315ea0fabfa3a2231fd43f120cd19c1f09bc4fbb71b77eea961838e515f2e00c We are still observing issues with Cloudflare. We are closely monitoring the situation. https://status.staircase.ai/incident/769111 Tue, 18 Nov 2025 13:55:00 -0000 https://status.staircase.ai/incident/769111#63c4c949bb641fea79a32490901ba23bbd8665ee9924ea4cf423764487ab4234 We are investigating availability issue with Staircase application. https://status.staircase.ai/incident/117053 Sun, 11 Sep 2022 09:11:52 -0000 https://status.staircase.ai/incident/117053#3d53eee8f86f72be31b388d44dd4ae0cd870dd03351f2f843032e03f3c79f7ec Maintenance completed https://status.staircase.ai/incident/117053 Sun, 11 Sep 2022 08:54:00 -0000 https://status.staircase.ai/incident/117053#8dab263364ea1047b2371cc57751a35f20d24e0fef0648f5d42cb96a64506913 Upgrading the database to latest version https://status.staircase.ai/incident/117053 Sun, 11 Sep 2022 08:54:00 -0000 https://status.staircase.ai/incident/117053#8dab263364ea1047b2371cc57751a35f20d24e0fef0648f5d42cb96a64506913 Upgrading the database to latest version